Cancellation, returns and refunds

Sample policy. Review with your adviser before launch.

Cancelling an order

You can cancel an order free of charge until it is dispatched. Write to our support email or call our support number with your order number. After dispatch, an order cannot be cancelled.

Why we do not accept general returns

Our products are food. To protect every customer, we cannot take back opened packs or packs returned for a change of mind.

Damaged, wrong or expired item

If your pack arrives damaged, leaking, past its best-before date, or is not what you ordered, tell us within 48 hours of delivery. Send your order number with clear photos of the outer box, the pack and the label. An unboxing video helps us resolve the claim faster.

After we check the claim, we will send a replacement or give a full refund for the affected item. You do not pay any shipping cost for this.

Refunds

Approved refunds go back to the original payment method. We start the refund within 2 working days of approval. Your bank or card issuer may take 5 to 7 working days more to show it in your account.

Orders that cannot be delivered

If a prepaid order comes back to us because the address was wrong or the parcel was refused, we refund the product value after deducting the actual shipping cost.

Bulk and B2B orders

Bulk and wholesale orders follow the terms written in your quotation.

Contact

For any problem with an order, use the contact details shown at the bottom of this page.